Effective Date: December 22, 2025
At Basilissa Holdings Inc., we are committed to providing professional, strategic, and high-quality business management and advisory services. Because many of our services involve time, consultation, planning, research, and customized work, refunds are subject to the terms outlined below.
1. Service Deposits
Any deposit, retainer, onboarding fee, or initial payment made to reserve services or begin work is non-refundable. These payments compensate for scheduling, administrative preparation, project planning, and resources allocated to your engagement.
2. Advisory & Consulting Services
Payments for consulting, strategic advisory, business management, operational support, or professional guidance are non-refundable once the scheduled consultation has occurred or work has commenced.
If a consultation must be rescheduled, clients must provide at least 24 hours’ notice. Missed appointments or cancellations made with less than 24 hours’ notice may be forfeited at the discretion of Basilissa Holdings Inc.
3. Ongoing Management Services
For recurring monthly management or advisory services:
- Clients may cancel future services at any time by providing written notice before the next billing cycle.
- Cancellation does not entitle the client to a refund for services already rendered or work completed during the current billing period.
- Any outstanding balances remain due according to the service agreement.
4. Custom Projects
Projects involving customized deliverables, strategic planning, documentation, research, operational implementation, or business solutions are created specifically for each client.
Because these services cannot be returned or resold, payments for completed milestones or delivered work are non-refundable.
5. Billing Errors
If you believe you were charged incorrectly, please notify us within 7 calendar days of the transaction.
Verified billing errors will be corrected promptly, and any approved refund will be issued to the original payment method.
6. Service Satisfaction
Client satisfaction is important to us. If you have concerns regarding our services, we encourage you to contact us immediately. Whenever possible, we will work in good faith to resolve concerns through revisions, clarification, additional consultation, or another mutually agreeable solution before considering any refund request.
7. Exceptional Circumstances
Refund requests outside this policy may be reviewed on a case-by-case basis. Approval of any exception is solely at the discretion of Basilissa Holdings Inc. and does not establish a precedent for future requests.
8. Chargebacks
Clients agree to contact Basilissa Holdings Inc. before initiating a payment dispute or chargeback with their financial institution. We are committed to resolving billing concerns promptly and professionally.
Unauthorized chargebacks for services already rendered may constitute a breach of the applicable service agreement.
9. Contact Us
Questions regarding this Refund Policy may be directed through the contact information provided on our website.
By purchasing services from Basilissa Holdings Inc., you acknowledge that you have read, understood, and agree to this Refund Policy.